Job description:
• IT Technician responsibilities include:
- Serving as the first point of contact for employees seeking technical assistance onsite and over the phone or email.
- Installation & configuration of a company’s computer hardware operating systems, applications and networks devices.
- Maintenance and monitoring of computer networks and systems.
- Logging the queries of employees.
- Analysis of call logs in order to discover any underlying issues or trends.
- Diagnosing and solving hardware or software faults.
- Testing and evaluating new technology.
- Enhancing intranet performance.
- Testing network protocols and ensuring stable and secure server connectivity.
- Performing electrical safety checks on the company’s computer equipment.
- Performing disaster recovery operations and data backups when required.
- Protecting data, software, and hardware by coordinating, planning, and implementing network security measures.
- Responding to call-outs in a timely fashion.
- Following instructions, either written or in diagram form, in order to set up a system or fix a fault.
- Performing periodic software updates.
• Requirements and Skills:
- Proficiency in Windows Server 2019, Active Directory, MS Mail Domain, LMS, websites & Webhosting.
- Good understanding of computer systems, mobile devices and other tech products.
- Ability to diagnose and resolve basic technical issues.- Strong problem-solving skills.
- Previous experience in tech support or a similar job.
- Employees oriented and cool-tempered.
- Excellent communication skills.
- Proficiency in English.
- Attention to detail.
- Interpersonal skills.
- Creative thinking.
- Teamworking.
• Qualifications:
- Degree in computer engineering, computer science, information technology, or similar.
- Certified Microsoft, CompTIA, or Cisco network professional preferred.
- At least two years' experience as a technical & network support technician.
- In-depth knowledge of network infrastructure, architecture, connectivity, and security.
- Superb analytical and problem-solving skills.
- Exceptional organizational and time management skills.
- Excellent interpersonal, communication, and collaboration skills.
- Availability to perform urgent network repairs outside of business hours.
* max age 35, due to technical & hard-work,
* male only is required.
Note: Working hours: 8:00 – 16:00 | Sunday - ThursdayContact us: hr@amsu.edu.jo | +962778003033
